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PRIVACY POLICY

Last updated: 16 September 2025

Playtime Padel Ltd (“Playtime Padel”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website https://www.playtimepadel.com, book our services, or interact with us.

1. Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: name, date of birth, gender (where relevant, e.g., for competitions).
  • Contact Data: email address, phone number, billing address.
  • Booking Data: court reservations, event sign-ups, class schedules, membership details.
  • Payment Data: transactions processed via our secure third-party payment providers (we do not store card details).
  • Technical Data: IP address, browser type, device identifiers, and cookies (for site functionality and analytics).
  • Marketing & Communication Data: your preferences for receiving updates, promotions, or newsletters.
2. How We Use Your Information

We use your information to:

  1. Provide and manage bookings, memberships, and events.
  2. Process payments and issue invoices.
  3. Communicate with you about your bookings, changes to services, or important updates.
  4. Improve our website, services, and customer experience.
  5. Send you marketing materials (only if you have opted in).
  6. Comply with legal obligations (e.g., record-keeping, safety regulations).
3. Lawful Basis for Processing

Under UK GDPR, we process your personal data based on:

  • Contract: to deliver the services you book or purchase.
  • Legal obligation: where required by law (e.g., tax records).
  • Consent: for marketing communications and optional services.
  • Legitimate interest: to maintain our business operations, improve services, and ensure security.
4. Sharing Your Information

We do not sell your data. However, we may share it with trusted third parties such as:

  • Payment processors (for handling secure transactions).
  • Booking and scheduling platforms used to manage court reservations.
  • IT and hosting providers that support our website and systems.
  • Regulatory or legal authorities if required by law.
  • All third parties are required to keep your information secure and use it only for agreed purposes.
5. Data Retention

We keep your personal data only as long as necessary:

  • Booking and payment records: up to 6 years (for accounting and tax compliance).
  • Marketing preferences: until you unsubscribe or withdraw consent.
  • General enquiries: up to 12 months after last contact.
6. Your Rights

You have the following rights under data protection law:

  • Access – request a copy of the personal data we hold about you.
  • Correction – request corrections to inaccurate or incomplete data.
  • Erasure – request deletion of your data (subject to legal obligations).
  • Restriction – request limits on how we process your data.
  • Portability – request transfer of your data to another service provider.
  • Objection – object to processing for marketing or legitimate interests.
  • Withdraw Consent – where processing is based on consent, you may withdraw it at any time.
  • To exercise your rights, please contact us at the details below.
7. Cookies and Tracking

We use cookies to improve website functionality, track usage, and enhance your experience. Some cookies are essential for bookings and login sessions, while others (analytics/marketing) require your consent. You can manage cookie preferences through your browser settings.

8. International Transfers

We primarily store and process your data within the UK and EEA. If data is transferred outside these regions, we ensure adequate safeguards (e.g., standard contractual clauses) are in place.

9. Security

We take reasonable technical and organisational measures to protect your data against loss, misuse, unauthorised access, or disclosure. However, no system is 100% secure, and we cannot guarantee absolute security.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:
📧 info@playtimepadel.com
🏢 Playtime Padel Ltd, Unit 12, Siddeley House, 50 Canbury Park Road, Kingston upon Thames, KT2 6LX
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://www.ico.org.uk.