Terms & Conditions

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Playtime Padel Facility Terms and Conditions

Last updated: 2 November 2026

These terms apply to everyone who books or plays on a Playtime Padel court. Please read them carefully. You must accept them before making a booking.

1. About us

Playtime Padel is operated by Playtime Padel Ltd, a company registered in England and Wales (company number 15879087), with its registered office at Unit 12, Canbury Business Centre, 50 Canbury Park Road, Kingston upon Thames, KT2 6LX.

In these terms, “we”, “us” and “our” mean Playtime Padel Ltd. “You” means anyone who books or plays on our courts.

2. Accepting these terms

You must accept these terms each time you make a booking. The person making a booking must make sure every player in their group has read and agrees to these terms and our Court Rules before playing, and is responsible for their group’s conduct while on site.

The version of these terms in force when you make a booking applies to that booking. We may update these terms from time to time, and we will post the updated version on our website, and it will apply to bookings made after that date.

3. Court Rules

You must follow our Court Rules, displayed at each court and at playtimepadel.com/court-safety, which form part of these terms. You must also follow any reasonable instructions from our staff and coaches.

4. Before you play

Fitness and health. By playing, you confirm you are fit and able to take part. If you have a medical condition, consult your GP before playing. Stop playing if you feel unwell.
Footwear. Only tennis or padel shoes are allowed on court. Other footwear increases the risk of injury.
Rackets. Rackets must have a wrist cord, worn at all times on court.
Eye protection. Being hit in the eye by a padel ball can cause serious injury. We recommend protective eyewear for all players, especially juniors.
Alcohol and drugs. You must not play under the influence of alcohol or drugs.

5. Surface conditions

Our courts use either artificial turf or VersaCourt modular plastic sports flooring. Both surfaces can become slippery when wet, frosty, or covered in leaves, dust or debris, and VersaCourt flooring can be particularly slippery when wet. You must check the court before playing and must not play if the surface is unsafe.

6. On court

A maximum of four players are allowed on court.
Spectators and children who are not playing must not be on court during play.
Clear loose balls from the playing surface to avoid slips and ankle injuries.
You must not sit on, lean on or jump over the net, or climb net posts, fencing or any surrounding structure.
Glass bottles and containers are not allowed on court.
Take care entering and leaving courts. Watch for net structures, steps, ramps and changes in surface level.

7. Children

Anyone under 12 must be supervised by a responsible adult at all times, unless they are taking part in a Playtime Padel coached session. A parent or guardian booking for, or bringing, a child accepts these terms on the child’s behalf.

8. Weather

Do not play during lightning or thunderstorms, dangerously high winds or other unsafe conditions. We may suspend or close courts if conditions create a safety risk. If we close a court, we will refund or rebook your session.

9. Unsafe courts: your right to a refund or rebooking

If you think any part of the court is unsafe, do not play. This includes a slippery or damaged surface, broken glass or fencing, a damaged net, debris, or lighting that is not working or not good enough to play safely.

Tell us at info@playtimepadel.com or 020 3475 3666 as soon as you can, ideally with a photo. There is no deadline for telling us. We will refund you in full or rebook you, whichever you prefer. You will never be penalised for choosing not to play on a court you believe is unsafe.

10. Reporting injuries and incidents

If anyone is injured or an incident happens, report it before you leave or within 24 hours to info@playtimepadel.com. Tell us what happened, when, which court, and who was involved. In an emergency, call 999.

11. Bookings and cancellations

Bookings are subject to availability and must be made through our booking system.
You may cancel a booking free of charge with at least 6 hours’ notice. Cancellations with less notice, and no-shows, may be charged in full.
Repeated no-shows or late cancellations may lead to a suspension of booking privileges.
Because bookings are for leisure services on a specific date and time, the statutory 14-day cancellation period does not apply. This does not affect your rights under section 9 or your other statutory rights.

12. Coaching

Only Playtime Padel approved coaches may coach on our courts, and lessons must be booked through our designated channels. Private coaching by non-approved coaches is not permitted. In coached sessions, you must follow your coach’s instructions and tell them about any injury or medical condition before the session starts. All Playtime Padel coaches are DBS checked.

13. Damage to facilities

You are responsible for any damage to courts, equipment or facilities caused deliberately or carelessly by you or your group, and we may charge you the reasonable cost of repair.

14. Risk and liability

Padel is a fast, physical sport with inherent risks that cannot be fully removed even on a well-maintained court. These include being hit by the ball or a racket, collisions with walls, glass, fencing or other players, slips and falls, and muscle, joint or tendon injuries. By booking or playing, you accept these inherent risks.

You are responsible for injury or damage you cause to others through reckless or dangerous play. We recommend that players take out their own personal accident and liability insurance.

We are not responsible for loss of or damage to personal belongings, except where caused by our negligence. We are not liable for any loss that was not reasonably foreseeable. Apart from the exceptions below, our total liability to you in connection with a booking is limited to the price you paid for it.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited by law. Nothing in these terms affects your statutory rights.

15. Suspension and termination

We may suspend or end your access to our courts if you seriously or repeatedly break these terms or the Court Rules, or behave in a way that is abusive, dangerous or puts others at risk. If we do, we will refund any future bookings unless the suspension relates to damage or unpaid charges you owe us.

16. Privacy

We handle your personal information in line with UK data protection law and our Privacy Policy. Some of our sites may use CCTV and access control systems for safety and security.

17. Governing law

These terms are governed by the law of England and Wales, and disputes will be dealt with by the courts of England and Wales.

Playtime Padel Safeguarding Policy

PURPOSE AND SCOPE

Playtime Padel recognises our moral and statutory responsibility to safeguard and promote the welfare of all children (anyone under 18) and adults at risk. We are committed to ensuring our safeguarding practice reflects statutory responsibilities, government guidance and with LTA standards.

We are committed to prioritising the well-being of children and adults at risk and providing a safe and welcoming environment where they are respected and valued. We are alert to the signs of abuse and neglect and follow our procedures to ensure that children and adults at risk receive effective support and protection.

A copy of our full safeguarding policy is available on request from Josh Whiteman – info@playtimepadelclub.com.

The purpose of this policy statement is to:

Protect children and adults at risk (including children of adults who use our services) from harm
Provide the necessary information to enable people to meet their safeguarding responsibilities
Deliver good practice and high safeguarding standards
Outline our commitment to safeguarding children and adults at risk

This policy applies to any person who plays, coaches, officiates, works, volunteers, or otherwise participates (or visits) at our venue.

RAISING A SAFEGUARDING CONCERN

Concerns should be raised to our Welfare Officer via Josh Whiteman – 07917564490, Josh@playtimecoaches.com. If they are unavailable or a safeguarding concern relates to them, the concerns should be referred directly to the LTA via https://safeguardingconcern.lta.org.uk/.

WE RECOGNISE THAT

the welfare of children and adults at risk is paramount
working in partnership with children, their parents/carers and adults at risk is essential in promoting their welfare
all children and adults at risk, regardless of age, disability, gender reassignment, race, religion or belief, sex, or sexual orientation have an equal right to protection from all types of harm or abuse
some children and adults at risk, including LGBTQ+ people, disabled people or people from ethnic minority communities, can be particularly vulnerable to abuse and additional measures and safeguards may be needed to ensure their welfare.

WE WILL SEEK TO KEEP CHILDREN AND ADULTS AT RISK SAFE BY

promoting and prioritising their safety and well-being
appointing a Welfare Officer with responsibility for safeguarding in our venue
ensure everyone understands their roles and responsibilities in respect of safeguarding and is provided with appropriate induction and learning opportunities to recognise, identify and respond to signs of abuse, neglect and other safeguarding concerns relating to children and adults at risk
safely recruiting and selecting staff, coaches and volunteers
promoting and maintaining a positive safeguarding culture where people feel able to raise a genuine concerns and are confident they will be taken seriously
ensure appropriate action is taken in the event of incidents/concerns of abuse and support provided to the individual/s who raise or disclose the concern
ensure that confidential, detailed and accurate records of all safeguarding concerns are maintained and securely stored
prevent the employment/deployment of unsuitable individuals
ensuring that we have a process to deal with complaints and whistleblowing measures in place
ensure robust safeguarding arrangements and procedures are in place for other activities, including coaching, competitions, holiday camps, social activities, online activity and social media, transportation and supervision

This policy was last reviewed on 21.2.25 and will be reviewed every three years (or earlier if there is a change in national legislation).